Sales - Customer Care Expert

Join to apply for the Sales - Customer Care Expert role at America's Preferred Home Warranty

2 days ago – be among the first 25 applicants

This range is provided by America’s Preferred Home Warranty. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$66,000.00/yr – $/yr

America’s Preferred Home Warranty (APHW) is excited to present a great career opportunity! Our organization offers a unique work culture founded on Christian values and takes pride in focusing on our employees first.

We are looking for the right individual to fill a new role in our organization. The ideal candidate demonstrates nurturing, a passion toward serving others, easily establishes rapport, exudes energy, has a ‘soft-touch’ about them, and is recognized as ‘likeable’ by most. If this sounds like you, we would like to meet you!

This new, unique position will be titled “Homeowner Concierge Specialist.” The role will be responsible for providing excellent customer service and maintaining positive ongoing customer relationships as the primary point of contact. In this role, you will offer personalized and proactive assistance to focus on customer satisfaction, shaping and nurturing relationships with customers to ensure a customized and pleasant experience. This position will work full-time in our Jackson, Michigan office.

• Help customers understand our products and services
• Answer their questions
• Connect them with other specialists that can address various needs
• Present special offers for services they want and need
• Provide an amazing customer experience, aiming to establish long‑term relationships that last 5 to 10 years or more

• Self‑motivated with a strong work ethic, integrity, and high moral values
• Strong interpersonal and communication skills, including telephone etiquette using tone and voice inflection
• Excellent time and resource management skills
• Ability to project a professional and knowledgeable demeanor
• Ability to navigate a Windows environment

• High school or equivalent

• Paid training
• Health insurance, dental, and vision
• Life insurance
• 401(k) matching
• Paid holidays
• Paid time off (Up to 5 weeks)
• Short‑term and long‑term disability
• Rewarding employee referral bonuses
• Parenting time
• Uncapped earning potential

Full‑time; 10am‑7pm Mon‑Fri;
Overtime as needed

Location:

In‑person;
Jackson, MI Corporate Office

First year projected earnings: $66,000 – $119,000

Training period: $20/hr for up to 120 days

Base pay after training: $15/hr + bonus & commission

Seniority level:
Associate

Employment type:

Full‑time

Job function:
Customer Service and Sales