More jobs:
NOC Engineer
Job in
Jackson, Jackson County, Michigan, 49203, USA
Listed on 2026-03-07
Listing for:
TechDigital Group
Full Time
position Listed on 2026-03-07
Job specializations:
-
IT/Tech
IT Support, Systems Engineer
Job Description & How to Apply Below
- Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
- Monitoring and escalation of critical application as per the SOW.
- Generate and publish Application performance report.
- Provide notification to customers and the service teams for Severity 1 events.
- Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
- Central point of contact for technical support teams including status updates for ongoing incidents/events.
- Must have aptitude and attitude to learn/work on new technologies.
- Should be willing to work in shifts 24x7.
- Create, update and document system processes and tasks as required.
- Work closely with network engineers, systems administrators, and software engineers regarding technology and hardware upgrades.
- Work closely with Wireless technology groups.
- Cisco IOS and APIC.
- Wireless technology (Cisco, Aruba, Juniper Mist, Meraki).
- SDN Technology (SDWAN, NSX or similar).
- Layer 2 and 3 network concepts.
- Routing protocols, OSPF, and BGP.
- Troubleshooting connectivity issues.
- WAN networking concepts.
- Network documentation.
- IT Service Management applications.
- 4+ Years supporting event monitoring is preferred.
- Hands-on experience with the following:
- Alert monitoring tool experience required. Client Open View Operations – Solar Winds preferred, but Site Scope and other monitoring tools knowledge will be considered.
- Incident Management and handling.
- ITSM Tool (Service Now) exposure.
- Telecommunication Equipment Knowledge (Radio, Wireless Networks, IT communication Tower Hardware).
- Application monitoring experience, SAP Monitoring preferred. (Tools – Sol Man, CA Wily).
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