Workstation Support Analyst

Overview

Jackson, Michigan

Workstation Support Analyst #1046898

Job Description:

If you’re looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities. We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.

• Provides technical support to staff and customers on software systems by installing and configuring software and hardware products and maintaining knowledge documentation.
• Oversee device lifecycle from beginning to end.
• Troubleshoots desktop PC problems.
• Responds and follows up on internal and external customer support problems.
• Able to troubleshoot and resolve networking errors with DNS, DHCP, TCP/IP, VPN, etc.
• Assists with IT Asset Management responsibilities, which include updating and modifying asset records.
• Performs diagnostics, analysis, repairs, or replacement hardware for PCs, laptops, and printers.
• Ensures equipment is properly maintained and patched.
• Follows set policies and procedures when assisting clients to ensure proper handling of requests.
• Provides timely responses to client and management requests.
• Monitors the Client Support ticket queue to ensure that tickets are addressed timely.
• Other non-essential duties as assigned or may be necessary.
• Configures PCs, phones and tablets for network access, Office Products, and printers.
• Configures and maintains network printers to ensure security configurations are installed and maintained.
• Retrieves equipment from departures to be re-imaged, reassigned, and updated in inventory.
• Works with other groups to resolve technical problems.
• Assists end-users and IT specialists by phone and email with second-level technical support; works to resolve incidents at the Tier II level.
• Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I and Tier II support.
• Provides walk-in support to end users, supporting hardware and software issues. Re-images desktops and laptops, as needed, and deploys new equipment to end users.
• Loads computer devices for new hires, device reassignments, and device refresh both Corporate and Field Worker.
• Works with IT Asset Management on stock room inventories by maintaining and tracking inventory at our build locations.

• Excellent communication skills both written and verbal.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
• Proficient in Microsoft Office applications.
• Proficient with Microsoft SCCM, Microsoft Intune.
• Familiar with Active Directory.
• Familiar with Computer Networking.

• Associate Degree in Computer Information Systems (Required)

• 2-4 years relevant experience (Required)

• Medical and Dental (Fast Tek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match