IT Tech Support; Jackson, MI

Duration: CTH

We’re seeking an IT Support Specialist to provide hands‑on technical support in a steel manufacturing environment
. This role is highly visible and customer‑facing—perfect for someone who enjoys problem‑solving, getting out of the chair to fix issues, and working directly with employees on‑site. You’ll be part of a collaborative IT team that values teamwork, adaptability, and continuous learning.

• Desktop Support
• Troubleshoot and resolve hardware/software issues for desktops, laptops, printers, phones, and other peripherals.
• Support Windows 10, Office 365, and packaged applications.
• Perform software installations, license tracking, and asset management.
• Manage service tickets in Service Now
  , escalating as needed but maintaining ownership until resolution.
• Customer Service
• Deliver excellent support with patience, professionalism, and clear communication.
• Explain technical issues in simple terms to non‑technical users.
• Provide in‑person support by meeting internal clients directly on the shop floor.
• Technical/Infrastructure
• Provide basic support for local servers and network infrastructure (with Cisco and Active Directory escalations handled by the Infrastructure Team).
• Assist with VMware server environment (20–25 servers); prior VMware knowledge a plus.
• Support occasional mainframe implementations.
• Maintain awareness of the local LAN setup/topology to troubleshoot basic connectivity issues.
• Business Analyst Support
• Serve as the local IT liaison to management, sharing business needs with regional IT.
• Help support IT‑related projects rolled out to the site.

• 3+ years’ experience in desktop/help desk support.
• Familiarity with Windows 10, Office 365, and basic troubleshooting.
• Exposure to Service Now or similar ticketing systems.
• Strong customer service orientation with excellent communication skills.
• Ability to work in a manufacturing environment (dirty, loud, hot).
• Willingness to adapt to changing schedules and respond to occasional after‑hours emergencies.

• Experience supporting VMware or cloud‑based systems.
• Prior work in industrial or manufacturing settings.
• Associates Degree in Computer Science, IT, or related field.

Associate

Full‑time

Information Technology

Manufacturing