Compliance Investigator

Overview

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

Location
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This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to One Energy Plaza located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

General Summary of Job Responsibilities

This position is responsible for conducting misconduct and performance reviews in alignment with the CARA process for all internal matters. It partners with the People & Culture Department on performance-related reviews and leads misconduct reviews as assigned. Additionally, the role supports CARA policy development and administration. The position encompasses broad responsibilities within the ethics and compliance function, including:

• Collaborating on employee and leadership outreach initiatives.
• Supporting the development, implementation, and reporting of an ethical culture strategy.
• Producing risk-based reports to identify cultural trends and drive responsive actions across the organization.

• Execute ethics and compliance-related projects.
• Assist in managing the compliance training program.
• Respond to employee concerns and inquiries.
• Coordinate and conduct reviews into reported compliance violations.
• Identify legal and regulatory risks during reviews and escalate them promptly.
• Conduct interviews and collaborate closely with the Investigative CARA Team.
• Collect and analyze relevant documentation.
• Draft comprehensive reports and maintain records in the CARA software system.
• Manage reviews collaboratively, ensuring alignment on communication and outcomes.
• Schedule and lead alignment meetings, fact reviews, and corrective action review sessions.
• Provide periodic updates to managing officials and closeout information to complainants and stakeholders.
• Foster relationships across the organization to gather, validate, and provide feedback on the ethics and compliance program.
• Design and implement strategies to enhance internal stakeholder engagement in regulatory compliance and ethical culture.
• Analyze data for continuous improvement and ensure processes align with organizational values and industry best practices.
• Review and develop policies to meet evolving business and compliance needs, and provide policy interpretation to employees, leaders, and People & Culture.
• Produce risk-based reports to identify cultural trends and develop response plans using multiple data sources.
• Perform other duties as assigned or required.

• Ability to conduct thorough Compliance reviews while applying restorative justice principles to promote accountability, repair harm and support collaborative resolution.
• Skilled in conflict de-escalation, collaborative problem solving and supporting parties through the resolution process.
• Strong communication and interpersonal skills.
• Solid understanding of federal and state employment and labor laws.
• Ability to build large volumes of data into relevant facts and concise summaries.
• Proficient in analyzing and interpreting complex information, conducting research, and managing confidential, time-sensitive matters.
• Skilled in process analysis and improvement through data-driven insights.
• Capable of developing and administering policies that reflect company values while mitigating risk.
• Effective project management abilities.
• Ability to build and maintain strong interpersonal relationships across all levels.
• Sound judgment and decision-making capabilities.

• Bachelor's degree with two (2) or more years of experience with internal or external reviews and HR Generalist or Compliance background with policy administration and interpretation as well as writing reports, presenting findings and sorting information and data.
• Associate's degree with…