Clinic Service Representative - Vascular Lab Jackson

Clinic Service Representative - Vascular Lab - Full Time - Days - Jackson

Henry Ford Vascular – Jackson is dedicated to the education, prevention, and early detection of vascular disease. The team provides comprehensive care using non‑invasive vascular testing and advanced minimally invasive and surgical treatments for conditions affecting the arteries and veins. Through both clinic‑based services and community outreach, Henry Ford Vascular – Jackson is committed to improving vascular health for patients throughout Jackson and the surrounding areas.

Under general supervision, the Patient Registration Representative follows standard operating procedures for all patient registration activities. The majority of this role involves checking in patients, making reminder phone calls, and scheduling patients as needed. This position plays a key role in delivering a welcoming, efficient, and service‑oriented experience for patients, visitors, and clinical staff.

This position is split between Heart & Vascular (10 hours/week) and Vascular Lab (30 hours/week)

Scheduled hours are 7:00 a.m. – 5:30 p.m.

Greet and assist patients with face‑to‑face check‑in and check‑out.

Perform preregistration, insurance verification, and cash collections.

Schedule patient appointments and complete reminder phone calls.

Reconcile charts and support patient discharge processes.

Accurately enter and maintain patient information in computer systems.

Discuss general financial responsibilities with patients and connect them with the Customer Service Center at the Corporate Business Office when appropriate.

Work collaboratively with clinic staff, medical providers, and hospital personnel.

Contribute to an organizational culture committed to the highest standards of service excellence.

Manage multiple tasks in a fast‑paced clinical environment with frequent interruptions.

High School Diploma or equivalent.

Required to perform calculations, complete forms, extensively utilize computer information system.

Familiarity with clinic environment preferred.

Demonstrated ability to work with detailed information.

Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.

Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.

Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.

Ability to work successfully in a fast‑paced environment with frequent interruptions.

Ability to work within a team setting and be supportive of team members.

Successful completion of yearly competencies.

Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).

Ability to work effectively with populations of diverse backgrounds and ages.

Dependable and punctual.

Strong organizational skills and ability to multi‑task.

• Organization:
  Henry Ford Jackson Hospital
• Department:
  Vascular Lab
• Shift: Day Job
• Union Code:
  Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job‑related duties beyond those explicitly described above.

Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.