Appointment Specialist

500 N Jackson
500 N. Jackson St
Jackson, MI 49201, USA

Organization:
Center for Family Health (CFH)

Employment Type:

Full Time, Non-exempt

Center for Family Health (CFH) is seeking a friendly, patient-focused Appointment Specialist to support our mission of Opening the Door to Healthcare for All
. In this role, you will be the first point of contact for patients—providing exceptional customer service while accurately scheduling appointments and connecting individuals to the care and resources they need.

Greet and assist patients in person and by phone

Schedule appointments accurately following clinic guidelines

Verify and update patient information in electronic systems

Answer questions and route patients to appropriate departments

Coordinate transportation and translation services as needed

Follow up on missed appointments to support patient access to care

High school diploma or equivalent

Customer service or healthcare office experience preferred

Strong communication, organizational, and computer skills

Ability to work in a fast-paced, team-oriented environment

• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short-Term and Long-Term Disability
• Life Insurance
• 403(b) Retirement Plan with 3% employer match after one year
• Public Service Loan Forgiveness (PSLF) eligibility
• Continuing Education opportunities
• Generous Paid Time Off

Be part of a mission-driven organization committed to Opening the Door to Healthcare for All

Make a meaningful impact as a key connection point for patients and families

Work in a supportive, collaborative team environment

Enjoy a strong emphasis on work-life balance

Grow your skills and career while giving back to the Jackson community

Center for Family Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, marital status, sexual orientation, gender identity or expression, pregnancy, age, veteran status, disability, genetic information, political views, or any other legally protected characteristic.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.