Customer Solutions Representative - Jackson, MI

Benefits

• Up to 15% 401(k) contribution with no matching strings attached
• 12 days (96 hours) of paid time off (PTO) within the first year
• Holiday pay
• Medical, dental, vision, life, short term and long-term disability coverage
• Safety and care for our employees are core values
• Ongoing training and career ladders for advancement

• Starting wage of $19.13 per hour
• Annual bonus
• Up to 15% 401(k) contribution with no matching strings attached
• 12 days (96 hours) of paid time off (PTO) within the first year
• Holiday pay
• Medical, dental, vision, life, short term and long-term disability coverage
• Safety and care for our employees are core values
• Ongoing training and career ladders for advancement

• Monday to Friday 7:00am - 4:00pm
• Saturday (every other) 8:00am - 12:00pm

• Handle general payment-related inquiries and support customers with basic account questions.
• Direct calls to appropriate levels as needed.
• Assist customers with web portal and troubleshoot issues.
• Complete project work such as ACH failures, address verifications, and invoice rejections.
• Help with 30-day collections calls.
• Gain knowledge and understanding of Granger as a company, its history, & service offerings.

• Provide backup support at gate and scale house locations during lunches, call-ins, absences, or high-volume periods.
• Accurately process waste and recycling transactions, including calculating charges, collecting payments, issuing receipts, and maintaining documentation.
• Weigh incoming loads and record weights accurately for billing and recordkeeping.
• Inspect loads for compliance with disposal guidelines and safety protocols; document contamination as needed.
• Direct vehicles to appropriate dumping and recycling areas in coordination with Operations.
• Post, close, and distribute scale tickets; email tickets to customers as required.
• Enter detailed and accurate customer account notes and contamination data.
• Communicate incoming load information to Operations and coordinate recycling loads as needed.

• High school diploma or general education degree (GED) required
• 2 years’ experience working in a high-volume call center environment required
• Strong Microsoft Office and 365
• Bilingual experience is a plus
• Ability to perform physical requirements of position and pass a physical and drug screen including marijuana (pre-employment and random)