Cust Service Rep - Integrated Supply

Overview

Position:
Customer Service Representative (CSR)  will work at a customer location and provide exceptional service by purchasing products, goods, and materials that meet standards of price, quality, timing, and reliability of supply.

• Medical, Dental, and Vision Insurance
• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through Benefit Hub
• Advancement opportunities
• Vallen complies with all minimum wage laws

Join our exciting & dedicated team at Vallen as a Customer Service Representative (CSR). You will work at a customer location and are responsible for providing exceptional service to Vallen's customers by purchasing products, goods, and materials that meet the organization’s standards of price, quality, timing, and reliability of supply.

• Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) is met and in alignment with Vallen's purchasing strategies.
• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; coordinate the return of damaged goods and/or replacement items as needed.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery and communicate status to customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with suppliers, vendors, and assigned customers.
• Research and resolve accounts payable nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Follow all Vallen and customer Standard Operating Procedures.
• Adhere to operating practices; maintain a professional, clean, and neat worksite at all times.
• Perform other duties as assigned.

• High school diploma or equivalent. 1+ years of experience in procurement preferred.
• Excellent customer service.
• Computer skills and ability to learn ERP and Inventory Management applications.
• Self-starter with the ability to work independently.
• Strong attention to detail and accuracy; good organizational and execution skills.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.
• Willingness to learn.

• Long periods of computer use and repetitive keyboarding.
• Possible exposure to manufacturing environments with dirt, smoke, heat, or cold.
• Safety protections may be required in customer facilities.
• Overtime hours may be required with little advance notice.
• Regularly required to talk and hear; may sit, stand, or walk; occasional lifting up to 25 pounds; vision requirements as listed.

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Ethnically and culturally diverse; females, veterans, disabled, sexual orientation, and gender identity are encouraged to apply.

• Entry level

• Part-time

• Other

• Wholesale