Air Import Gateway Operations Agent II

Air Import Gateway Operations Agent II Overview

The Air Import Gateway Operations Agent II processes routine to moderately complex import transactions, including all related activities in breakbulk operations in imports. Responsible for documentation preparation and traffic coordination of Import goods. Performs all duties correctly, cost‑efficiently, within company standards, and under direct supervision of the department Manager.

• Receive, review, and process import documentation from AIT and agent offices worldwide. Communicate with worldwide offices/agents regarding proper documentation for imports
• Process arrival notices for incoming shipments
• Track and review shipping status to ensure timely departure/arrival/delivery of freight; enter milestone data
• Timely notification and document distribution to AIT CHB and customer customs brokers
• Accurate and timely consolidation cost entry into Cargo Wise
• Maintain and update database of key contacts for all carrier, and CFS parties
• Work and communicate with customs brokers and logistics providers to resolve any potential issues/delays
• Process delivery of cargo, updating Cargo Wise and collection of receivables within defined Company time frames
• Coordinate the release of goods from the carrier, Customs, or other governmental agency examinations that may be required
• Communicate with agents, coworkers, and supervisors in a clear, concise, and timely manner
• Adhere to all domestic and international shipping regulations
• Advise department Manager of any transaction problems or irregularities

• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

• Bachelor's degree required
• 3-5 years of freight forwarding experience
• Strong proficiency in Microsoft Office, particularly Excel, Word, and Outlook
• Familiarity with Cargo Wise Enterprise system a plus!
• Detail orientation and strong ability to multi-task while maintaining superior quality results
• Excellent verbal and written communication skills
• The ability to multi-task under pressure in a fast and high-volume work environment
• Excellent time management skills establishing priorities and meeting goals/deadlines
• Strong attention to detail and organizational skills
• Solid team player! A high level of energy and a can‑do positive attitude!

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago‑based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high‑tech, industrial, life sciences and marine.

Backed by scalable, user‑friendly technology, AIT's flexible business model customizes door‑to‑door deliveries via sea, air, ground and rail‑on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full‑service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630‑766‑8300 ext 5218.