Air Export Department Manager

Responsibilities

• Handle Air Freight shipments for our customers in all aspects, from booking to billing.
• Accurately process export documentation for our customers' shipments.
• Prepare quotes to customers and overseas agents, source best method of transportation.
• Communicate with overseas agents to ensure proper pre-alerts and documentation.
• Continually explore different options to reduce cost, and increase revenues.
• Track and trace shipment and provide updates to customers.
• Uphold a strong and professional relationship with air lines, truckers and other vendors.
• Demonstrate an emphasis on customer satisfaction.
• Maintain shipment files throughout the process and ensure costing and billing are completed timely.
• Day to day management of department and team.

• Good knowledge and understanding of the Air Export Regulations and other government agency regulations that govern exports.
• Working knowledge of all air export procedures, rules and regulations.
• Excellent customer service and communication skills.
• Strong attention to detail.
• IATA DG certified for Air Export
• Working knowledge of Cargowise One is a plus.

• Bachelors or better.

Equal Opportunity Employer
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