Sales Support Specialist II

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Sales Support Specialist II will serve as a liaison to provide increased level of support for all aspects of the global sales team and global AIT Enterprise wide. Responsible for fulfilling the needs of the sales team with customer facing products and tools, to create a better experience for all sales functions, allowing for increased customer interaction, while improving the customer (internal and external) experience.

• Internal and external North American customer collaboration & support with sale support responsibilities & business reviews, including data analysis and manipulation;
  Partner with sales with existing Q  processes, while implementing the development of new global tools;
  Assisting with the regular preparation, retrieval, and distribution of daily, weekly, monthly, quarterly, and annual reports to our global sales team and clients, with the added feature of personalized modifications through a systematic approach (involving identification of key metrics, customization choices, data gathering, report formats, analysis, and adjustments as necessary);
  Support the retention of current global customers while also expanding and enhancing customer business, partnerships, and relationships by assisting global sales teams as instructed, in order to streamline administrative tasks and consolidate information from the sales team.
• Process development and implementation;
  Actively work and support internal teammates to ensure a high level of performance across the entire organization while sharing ongoing global process improvements and implementations. Deliver on Zoom Info and lead validation requests for global sales personnel, pinpointing and compiling lists of potential clients/contacts while also cross-checking databases for existing clients;
  Manage all global leads and continue to be the control tower for leads within our system;
  Serve as the primary team for global customers requiring support for ad hoc requests, reporting, and platform usage. Oversee launch of new platforms by establishing implementation plans, scheduling demos, addressing inquiries, and making enhancements to optimize the platform.
• North American new customer onboarding and training using AIT Systems, Cargowise, AS400 and McLeod.
• Create MyAIT accounts for global customers, ensuring accurate access and data presentation, and manage updates, due dates, and deadlines by providing precise time estimates and frequent communication with customers and sales staff;
  Enhance operational efficiency by coordinating with the appropriate teams to address customer concerns or queries regarding order processing, tracking, or shipping through MyAIT or ad hoc customer shipment requests.
• Partner with the legal and risk management team in managing global customer contracts.
• Performs other duties as assigned.
• Complies with all policies and standards.
• The wage range for this position is $65,180.00-$97,760.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

• High School Diploma (Required)

• 3+ years Sales Support in transportation industry (Required)

• Ability to maintain detailed knowledge of all sales programs to ensure timely and efficient communication to both internal and external stakeholders. High
• Ability to accommodate on-the-spot requests for reports in a prompt manner, ensuring that data and analysis are presented effectively, using formulas, charts, pivot tables, Power Points, and Power
  
  BI. High
• Ability to deliver live demonstrations of the MyAIT platform to customers and sales representatives, addressing inquiries and providing follow‑up support as needed. High
• Ability to diagnose and resolve global customer issues with the MyAIT platform, including problem identification, proactive troubleshooting, ticket submission to IT when required, and thorough exploration for underlying concerns. High
• Ability to onboard new global customers and integrate new codes into AS400, Cargowise, and McLeod systems. High
• Ability to develop compelling presentations for global…