Critical Parts Supervisor

Critical Parts Supervisor

Location:

US-IL-Itasca

Job  | Type:
Full-Time | # of Openings: 1 | Category:
Product Support |

Location:

CUSA Itasca - Bruning Dr

Provides an expert level of direct support to staff in all things related to Service Parts, including monitoring systems to ensure team response times are meeting business objectives. Monitors staff’s responsiveness to ensure delays are not occurring, working with staff to overcome those delays as needed, with an emphasis on always providing outstanding customer service. Proficient in all department utilized systems, procedures, and responsibilities including Customer Service, Purchasing, Expediting, and Logistics.

• Maintains a superior level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available.
• Supervises personal and oversees operations at multiple locations at an outstanding level.
• Trains, directs, and develops direct reports as well as evaluates and appraises performance.
• Directs and instructs subordinates on all aspects of their position.
• Develops and suggests programs or procedures to Manager that increase team productivity.
• Monitors customer interfacing tools and acts as needed to ensure the quickness of the responses to and quality of the interactions are meeting department objectives.
• Works to maintain and strengthen relationships with other departments, vendors, and suppliers. Holding them accountable for performance and escalating to Manager as needed.
• Provides input and assistance to superiors on applicable issues or projects by reviewing and recommending departmental procedures, which would increase department productivity.
• Works to resolve any customer issues/concerns in a timely manner and reviews unresolved problems with manager.
• Assists with performance reviews of subordinates.
• Communicates, makes a cognitive decision, audits data, researches, understands deadlines and timelines, and provides accurate results.
• Supports all areas of Service Parts and travels out of state as needed.
• Performs any and all responsibilities of a Parts Support Rep or those of any other level Coordinator, as needed or when directed to by Manager.
• Performs other duties as assigned.

• Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
• Strong communication skills including the desire to develop and lead a team.
• May require travel (valid driver's license and acceptable driving record necessary).

The anticipated base salary range for this role is $61,800 - $92,520 annually.

About our Company – Canon U.S.A., Inc. – is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top‑10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

To learn more about Canon, visit us at  and connect with us on Linked In at

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world‑class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit.

We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact…