Call Center Supervisor

Canon USA’s Dispatch Supervisors are responsible for day‑to‑day supervision of the dispatch department.

• Monitors all telephone queues to ensure that the Dispatchers are at their desks, logged on and ready to work during the hours designated by the individual work schedules.
• Guides Lead Dispatchers to ensure that the customer pick up times and technician pick up times are within targets.
• Responsible for guiding and controlling all incoming and outgoing calls from BSM technicians and customers when necessary within the region, and working with Service management to ensure compliance and direction of effort.
• Coordinates efforts with Dispatch Manager to control and guide Dispatch personnel.
• Evaluates performance based on weekly reports.
• Communicates with internal departments such as Data Management, Customer Service, Operations Managers, Credit and Collections, and Contracts.
• Sets appropriate example with professionalism, good attendance and punctuality.
• Performs all required management tasks regarding personnel including interviewing, training, employee development and employee discussions.

• Requires 5 years of related experience and management of two or more regular full‑time employees; bachelor’s degree in a relevant field preferred.
• Minimum 2 years experience as a Lead.
• Detail oriented, articulate, strong communication skills and well‑organized.
• Microsoft Office background, particularly Excel, required.
• Prior Oracle experience/testing a plus.
• MWA (ADS) experience preferred.
• May occasionally work a different shift due to business needs.

We are providing the anticipated base salary range for this role: $50,020 - $74,930 annually.

About our Company – Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at  and connect with us on Linked In at

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. The Company will not pursue or support visa sponsorship. You must be legally authorized to work in the United States.