Dispatch Supervisor

Dispatch Supervisor Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. As trusted advisors, we go above and beyond, working collaboratively to ensure customer satisfaction. Through the company’s continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment.

Helping others is at the core of our culture; join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver and move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Dispatch Supervisor is responsible for overseeing the daily operations of the dispatch team, ensuring the efficient and effective movement of goods and services. This role involves coordinating the activities of dispatch personnel, managing schedules, and optimizing routes to maximize productivity. The Dispatch Supervisor will also liaise with drivers, customers, clients, and other departments to guarantee timely deliveries and resolve any issues that arise during the dispatch process.

• Team Leadership:
  Supervise and manage a team of dispatchers, providing guidance, training, and support to ensure high performance. Conduct regular performance evaluations and provide feedback to team members.
• Daily Operations Management:
  Oversee daily dispatch operations, ensuring that shipments are scheduled and executed in a timely manner. Coordinate driver assignments and manage schedules to optimize resource utilization. Responsible for the day‑to‑day operations and ensuring our clients’ service level agreements are met by guiding the team, including but not limited to:
  Days to Complete, Reschedules and Escalations.
• Communication:
  Act as a point of contact between drivers, customers, and internal departments to communicate delivery schedules and address any inquiries or issues. Actively communicate and build strong partnerships with agents/contractors, field management team, and dispatchers.
• Problem Resolution:
  Address and resolve any operational issues that may arise during the dispatch process, including delays, route changes, and customer complaints. Implement corrective actions to prevent recurrences of identified issues.
• Performance Monitoring:
  Establish and track key performance indicators (KPIs) to assess the efficiency and effectiveness of dispatch operations. Research & analyze employee productivity daily through certain platforms, including but not limited to:
  Power BI, XLR, Fresh Desk and Ring Central.
• Ability to administer, supervise and provide feedback; exercise judgement in appraising situations, address poor performance and make decisions to staff management.
• Responsible for development and updating SOPs for various business segments.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education

• High School Diploma or GED required.
• Some College/Associate’s Degree or higher preferred.

Experience

• 5+ years Dispatch Operations in a lead or supervisory role required.
• 5+ years Customer Service or related role required.

Knowledge, Skills, and Abilities

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in dispatch and logistics software, as well as Microsoft Office Suite.
• Problem‑solving and critical thinking capabilities.
• Individual must have a self‑starter mentality and be adaptive and flexible.
• Intermediate knowledge of international shipping documentation and country‑specific requirements.