Call Center Supervisor

Call Center Supervisor

Location: US-NJ-Burlington | US-IL-Itasca

Company: Canon U.S.A., Inc.

Requisition : 33852

Position Type: Full‑Time

Workstyle: Hybrid – full‑time with in‑office three days a week and optional home‑office remainder of the week.

Salary: $50,020 – $74,930 annually

Canon USA's Dispatch Supervisors are responsible for day to day supervision of the dispatch department.

• Monitors all telephone queues to ensure that the Dispatchers are at their desks, logged on and ready to work during the hours designated by the individual work schedules.
• Guides Lead Dispatchers to ensure that the customer pick up times and technician pick up times are within targets.
• Responsible for guiding and controlling all incoming and outgoing calls from BSM technicians and customers when necessary within the region, and to work along with Service management to ensure compliance and direction of effort.
• Coordinates efforts with Dispatch Manager to control and guide Dispatch personnel.
• Evaluates performance based on weekly reports.
• Communicates with internal departments such as Data Management, Customer Service, Operations Managers, Credit and Collections, and Contracts.
• Sets appropriate example with professionalism, and good attendance and punctuality.
• Performs all required management tasks regarding personnel including interviewing, training, employee development and employee discussions.

• Requires 5 years of related experience and management of two or more regular full‑time employees; bachelor’s degree in a relevant field preferred.
• Minimum 2 years experience as a Lead.
• Detail oriented, articulate, strong communication skills and well‑organized.
• Microsoft Office background, particularly Excel, required.
• Prior Oracle experience/testing a plus.
• MWA (ADS) experience preferred.
• May occasionally work a different shift due to business needs.

We are providing the anticipated base salary range for this role: $50,020 - $74,930 annually.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.