Delivery Director

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #Make Your Moment  so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

The Delivery Director sets the vision and aligns strategies with the overall company goals. They assess risks, mitigating where necessary. They influence decisions and ensure efficiencies are maintained to allow delivery of services to our customers and partners. The Delivery Director strives to ensure global consistency in ways of working as well as market unit alignment and meeting performance objectives for their relevant practice.
The Delivery Director also takes on the role of Delivery Sponsor for Implementation, upgrade, success and D2D engagements. The Delivery Director should foster good proactive relationships with stakeholders across IFS and their peers across practices within Global Delivery.

Essential Duties and Accountabilities
As a Delivery Director, you will be responsible for core activities including, but not limited to:

• Define and lead strategic delivery process improvements aligned with organizational goals.
• Act as a change agent to eliminate structural inefficiencies and improve global delivery models.
• Set strategy for global resource mix to support margin improvement and scalability.
• Institutionalize best practices into repeatable offerings for the services portfolio.
• Build alignment across Delivery, Market Units, and executive stakeholders for transformation initiatives.
• Lead delivery sponsor ships at the C-suite level to strengthen strategic relationships.
• Ensure customer success plans are integrated into delivery frameworks and execution.
• Govern risk management practices and drive accountability across regions and teams.
• Integrate forecasting insights from Pre-Sales and CSP functions into strategic workforce planning.
• Govern the application of global professional practices that support lifecycle engagement and delivery excellence.
• Promote innovation by integrating modern industry practices into delivery methodologies.
• Strategically balance expertise across the organization to support high-impact delivery.
• Ensure cross-regional compliance with IFS codes of conduct, data governance, and security policies.

Additionally, a Delivery Director;

• Recognized as an authority in focused solution areas with a deep understanding of customer business models.
• Provides strategic guidance based on expert knowledge of target industries and customer needs.
• Shapes delivery strategies by interpreting major market and technology shifts.
• Orchestrates complex delivery operations and cross-regional coordination at scale.
• Leads forecasting and long-term planning to align delivery capacity with business growth.
• Influences at senior levels through persuasive communication and high-impact presentations.
• Inspires and drives leadership culture across delivery functions.
• Builds strategic networks with internal and external stakeholders to drive influence and…