Operations Manager

Position Overview

We are seeking a detail-oriented and results-driven Operations Manager to join our team at Hyatt Place Chicago Itasca. This role is responsible for overseeing daily hotel operations, supporting departmental teams, and ensuring service and brand standards are consistently met. The ideal candidate demonstrates strong leadership, attention to detail, sound business judgment, and the ability to manage priorities in a fast-paced environment.

We are seeking a detail-oriented and results-driven Operations Manager to join our team at Hyatt Place Chicago Itasca. This role is responsible for overseeing daily hotel operations, supporting departmental teams, and ensuring service and brand standards are consistently met. The ideal candidate demonstrates strong leadership, attention to detail, sound business judgment, and the ability to manage priorities in a fast-paced environment.

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain regular attendance in compliance with E.M.A. Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include compliance with E.M.A. Hospitality's dress code and wearing a nametag when working (per brand standards)
• Comply and ensure adherence to E.M.A. Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include:
  Food Handlers Alcohol Awareness CPR & First Aid.
• Ensure the efficient operation of the hotel in the absence of the General / Assistant General Manager by supervising and supporting the Guest Services, Food & Beverage, Engineering, Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Use competencies from E.M.A. & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• Ensure recruiting, hiring, and training for Guest Services based on occupancy.
• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain regular attendance in compliance with E.M.A. Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include compliance with E.M.A. Hospitality's dress code and wearing a nametag when working (per brand standards)
• Be in the public areas during peak times greeting guests and offering assistance as needed.
• Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
• Ensure that all scheduled meetings take place on the property.

The Hyatt Place Chicago/Itasca hotel is conveniently located just 30 minutes west of downtown Chicago and within minutes of Olympic Park Schaumburg, Woodfield Mall, and other great Chicago area attractions. Guests will experience the comfort of our Itasca hotel guestrooms which are larger than average featuring separate sleeping and living areas. Our many great amenities including free Wi‑Fi, parking, indoor pool, fitness centre, and on‑site dining.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with E.M.A. Hospitality.

Benefits after an initial waiting period, those hired into full time positions are eligible for a…