Donor Resource Coordinator

Overview

Gift of Hope is dedicated to coordinating organ and tissue donation in the northern three-quarters of Illinois and NW Indiana. Our goal is to provide the highest quality service to families and hospitals as we strive to fulfill our mission of saving and enhancing the lives of as many people as possible through organ and tissue donation.

Our Donor Resource Coordinator receives and refers donor-related calls to appropriate procurement, transplant, and hospital development staff; provides prompt, efficient processing of all incoming and outgoing calls to fully optimize organ, tissue, and/or eye referrals and donation potential. Coordinates logistics for tissue donation.

This is a Day Shift position (7 AM – 7 PM) with a fixed, rotating schedule that includes alternating weekends. (The position is Remote or you have the opportunity to work out of one of our three offices in Itasca, Chicago, or Springfield, Illinois )

Compensation range for this position depends on your location, and ranges from $23.27 – $30.72 per hour

• Acquire and manage confidential records, and ensure that information is protected according to all standards, regulations, and policies
• Collect pre-screening information on all incoming donor-related calls, documenting the information according to Gift of Hope’s policies and procedures
• Evaluate incoming organ, tissue and eye referrals for initial donor eligibility; forward appropriate referrals to eye banks in accordance with established protocols
• Update relevant stakeholders on the status of active referrals in a timely manner
• Coordinate logistics on referrals in a timely manner, documenting information concurrently within the appropriate systems
• Communicate accurate referral information with the appropriate supervisor or administrator on call, and/or partner organization(s)
• Secure permission of county coroner or medical examiner for the recovery of donated tissue/eyes
• Follow up with hospital staff to determine status on pending organ and tissue referrals
• Review Uniform Donor Risk Assessment Interviews thoroughly and accurately; ensure appropriate screening was conducted and processor requirements are met prior to coordination of logistics

For this position, we prefer an Associate’s degree in a health- or science-related field preferred, or equivalent work experience.

• Working knowledge of medical terminology
• Ability to make sound clinical assessments in a high pressure environment
• Ability to stay focused in an environment that has constant activity
• Ability to maintain a positive and professional manner and to provide excellent customer service when dealing with all Gift of Hope partners
• Excellent verbal and written communication skills
• Consistent demonstration of attention to detail, precision, accuracy, and a sense of urgency
• Ability to express empathy
• Keen attention to detail to ensure that pertinent data about donors is collected and recorded accurately and all processes are followed consistently
• Basic computer and Microsoft Office skills, including the ability to simultaneously: type and talk, manage multiple electronic chat conversations and referrals, navigate multiple systems and programs, and perform basic troubleshooting
• Ability to practice with a high degree of autonomy and utilize all available resources to problem solve
• Excellent prioritization skills and ability to effectively manage multiple tasks with strict deadlines
• Ability to work collaboratively and respectfully with internal stakeholders and partner organizations