Service Technical Specialists

Overview

MEIsystem Inc. (MEI USA) is the global leader for eyeglass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission “Driven by Passion” is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success. As MEI USA evolves and grows the business across North America, we are seeking highly motivated individuals to join our team as a Service Technical Specialists at our Itasca location (200 Pierce Road, Itasca, IL 60143).

Perform machine installations and preventative maintenance at client facilities. Utilize engineering principles to identify, troubleshoot, diagnose, and solve equipment issues. Repair pneumatics, valves, actuators, and control flows; pre-emptively inspect machines and prevent technical issues before they occur. Apply knowledge of mechanics, bearings, ball screws, bushings, complex assemblies, screw extractions, and thread repairs to effectively service company machines. Lead component replacements. Interpret specialized electrical schematics, voltage and resistance readings, and other detailed reports to ensure alignment with company standards.

Maintain a high degree of customer service for all support queries and adhere to service management principles. Interpret and analyze technical diagrams and manuals and explain technical information to clients. Provide technical training to clients on how to use and optimize company machines. Provide in-depth technical training to other Technicians to expand their knowledge of the company’s technology and improve troubleshooting skills.

Attend trade shows and exhibitions as technical support for machine installations.

Rate of Pay: $90,230 - $103,000 per year.

Travel required:

Up to 70% travel across the US, Canada, Mexico, and Europe.

8 years of relevant experience as a Service Technician, Maintenance Technician, Electronics Technician, or alternate related acceptable occupation. Work or academic experience must include:

• Performing the installation and commissioning of Advanced Automation Edgers. This includes physical installation and initial configuration of optical edging machines, and conducting commissioning tests to verify that lens mapping, cutting and drilling patterns, and grooving capabilities operate according to company specifications and client production requirements.
• Performing specialized preventive maintenance for Advanced Automation Edgers, including inspection of critical machine parts, loading/unloading systems, polishing devices, software functioning, lens tracer system, axis play; scheduled replacement of wear components like spindles, motors, ball screws, cameras, computer parts.
• High-precision calibration and alignment of mechanical and optical systems, including fine-tuning axis movements, optical camera systems, and laser optical power measurement.
• Providing customer technical support guiding clients through complex tasks and troubleshooting procedures, both on-site and remotely.
• Providing comprehensive training to client personnel on the optimal operation of Advanced Automation Edgers.
• Providing field feedback and continuous improvement collaboration to an engineering and R&D team.
• Documenting observations on machine performance, identifying recurring issues, suggesting potential design enhancements, and reporting on emerging industry needs.

Travel required:

Up to 70% travel across the US, Canada, Mexico, and Europe.

Why Work for Us? “Driven By Passion” — We empower people with a strong skillset who are motivated, ambitious, and have an excellent work ethic. Excellent career opportunities with extensive training and the ability to make an impact. Diverse backgrounds and perspectives push innovation forward. Starting pay between $90,230 - $103,000 with discretionary bonus. Generous paid time off. 401(k) with company match up to 4% after 1 year of employment.

Health, dental and vision insurance. Life Insurance, short-term disability, and long-term disability (100% paid by Company).

If you are passionate about technology,…