Customer Communications Administrator III

Supports Field Service Managers with administrative functions. Ensures balanced workloads between technicians and delivers excellent customer response times by handling multiple data points, researching issues, and making quick decisions in the best interests of the company. Effectively handles sensitive and/or specialized responsibilities. Ensures Oracle Install Base accuracy, handles requests via live call, Email, and fax along with high value customers.

• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or Email as needed.
• Provides follow through on any special customer needs in a timely manner.
• Responsible for handling escalated situations.
• Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.
• Balances workloads to meet customer service Level agreements. Contacts customers with updated estimated time of arrivals as needed.
• Responsible for the successful completion of complex transactions associated with high value customers.
• Coaches peers to improve response times and deliver exceptional customer experiences.
• Provides back-up phone support as needed.
• Responsible for working complex Oracle reports.
• Schedules installs and de-installs.

HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.

• Bachelor's degree preferred. Business Administration or related field preferred.
• Experience in related field required. Prior call center or dispatch knowledge preferred.
• Strong verbal and written communication skills.
• Proficient in MS Office, strong attention to detail, organized and able to multitask.
• May provide guidance to less experience employees.
• May occasionally work a different shift due to business needs.

In accordance with applicable law, we are providing the anticipated base salary for this role: $21.20 - $31.74 hourly.

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at  and connect with us on Linked In at

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit.

We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

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Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government…