Membership Engagement Manager

NRCA is hiring a Membership Engagement Manager to strengthen member relationships and drive engagement and retention. This role focuses on helping new and early-tenure members feel connected, supported and fully aware of the benefits NRCA offers.

This role is ideal for someone who enjoys building relationships and being a go-to contact for members. You’re comfortable on the phone, proactive with follow-ups and enjoy helping people feel supported and connected. If you’ve worked in a customer success, account management, client services or relationship-focused role and like guiding others through resources over time, you’ll thrive at NRCA.

• Lead onboarding for new members via welcome outreach, orientation webinars and personalized guidance.
• Drive first-year and early-member engagement through check-ins, benefit reminders and renewal preparation.
• Promote ongoing retention by highlighting underused benefits.
• Track member activity in the association’s CRM and proactively support low-engagement members.
• Collect feedback and recommend improvements to enhance the member journey.
• Collaborate with internal teams and maintain accurate member records.

• 3–5 years of experience in relationship-focused roles such as membership management, customer engagement or client services (association/nonprofit experience preferred).
• Dynamic, energetic communicator with excellent written and conversational skills.
• Proven project-management abilities and comfort managing multiple priorities.
• Experience with CRM systems and data tracking.
• Proactive, service-oriented mindset with the ability to build trust and rapport with members.
• Proficiency in Microsoft Office.

Hybrid work environment preferred (two in-office days per week in Itasca, IL)