Bilingual Customer Service Rep FrenchEnglish

Position Summary

Roadside Protect is committed to delivering the best emergency roadside assistance experience for our customers. The best experience means a satisfied customer who has their emergency situation handled efficiently and timely by an understanding and empathetic team. The Bilingual Customer Service Representative (French-English) is responsible for coordinating emergency assistance services of our clients while working in a team environment. This position is expected to provide excellent customer service and consist primarily of phone work in a call center atmosphere.

This is a full time, onsite position.

• Answer inbound calls; and provide solutions to customers and clients
• Document actions by completing forms, reports, logs, and records
• Maintain a high morale within team
• Obtain situational information by ascertaining the nature of the problem, implement correct course of action
• Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, activities, and responsibilities may change at any time with or without notice to meet the needs of the business.

• High school diploma or equivalent
• Excellent verbal and written communication skills in both French and English
• Punctuality, organizational skills, and ability to prioritize and multi-task
• Work well under pressure and stressful situations; exhibit emotional control
• Intermediate skills in MS Word, MS Excel, MS Outlook;
  Internet savvy
• Work comfortably on a computer with accurate typing skills of 40 wpm
• Prior dispatching experience is a plus
• Attention to detail and accuracy
• Professionalism in dealing with both internal and external contacts required
• Strong team player with ability to interact with all levels of staff in the company
• Self-starter; takes ownership of his/her work product
• Prolonged periods of sitting at a desk and working on a computer.
• Applicants must be 18 years or older

All your information will be kept confidential according to EEO guidelines.

$20-$20