Customer Service Representative

We’re partnering with a Japanese Industrial Solutions provider who is seeking a Customer Service Associate to join their Inside Sales team in Itasca, IL. This position provides a pathway to future advancement within the Inside Sales team.

Customer Service Associate

Full Time Direct Hire Non-Exempt

$40,000.00/yr – $45,000.00/yr

• Support customers by preparing quotes, processing orders, and tracking shipments
• Communicate professionally with customers and internal teams to provide timely responses and maintain positive relationships.
• Learn and navigate our ERP and CRM systems to ensure smooth daily operations
• Accurately operate the ERP system to prepare quotes, process orders, and manage data flow.
• Collaborate with vendors, logistics, and colleagues to resolve routine order or delivery issues and to ensure smooth order fulfillment
• Maintain accurate records and provide responsive, reliable service

• Strong desire and ability to learn new processes quickly
• Attention to accuracy and detail
• Excellent written and verbal communication skills
• Customer-oriented mindset with a professional demeanor
• Ability to work well in a team setting
• Proficiency with Microsoft Office (Excel, Word), Gmail, ERP systems, CRM tools, and related software

Please submit your application with a 1-2 page resume. Only qualified applicants will be contacted.

Entry level

Full-time

Customer Service

Commercial and Service Industry Machinery Manufacturing

• Medical insurance
• Vision insurance
• 401(k)

Referrals increase your chances of interviewing at TOP Group - Japanese Recruiting Agency by 2x.

Location:

Itasca, IL