Bilingual Customer Service Rep; French-English

Bilingual Customer Service Rep (French-English)

Bosch Home Comfort USA

Roadside Protect is committed to delivering the best emergency roadside assistance experience for our customers. The Bilingual Customer Service Representative (French-English) is responsible for coordinating emergency assistance services of our clients while working in a team environment. This position provides excellent customer service and consists primarily of phone work in a call center atmosphere. This is a full‑time, onsite position.

• Answer inbound calls and provide solutions to customers and clients.
• Document actions by completing forms, reports, logs, and records.
• Maintain high morale within the team.
• Obtain situational information by ascertaining the nature of the problem, implementing correct course of action.
• Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions.

• High school diploma or equivalent.
• Excellent verbal and written communication skills in both French and English.
• Punctuality, organizational skills, and ability to prioritize and multi‑task.
• Work well under pressure and stressful situations; exhibit emotional control.
• Intermediate skills in MS Word, MS Excel, MS Outlook;
  Internet savvy.
• Accurate typing skills of 40 wpm and comfort working on a computer.
• Prior dispatching experience is a plus.
• Attention to detail and accuracy.
• Professionalism in dealing with both internal and external contacts.
• Strong team player with ability to interact with all levels of staff in the company.
• Self‑starter; takes ownership of work product.
• Prolonged periods of sitting at a desk and working on a computer.
• Applicants must be 18 years or older.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability, veteran status, genetic information, or any other protected class. All your information will be kept confidential according to EEO guidelines.