Third Party Help Desk Asst. Manager

Overview

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

The Third-Party Pharmacy Help Desk Assistant Manager ensures timely and accurate support for pharmacies regarding third-party billing and procedural inquiries. This role leads a team of eight coordinators, providing coaching, development, and guidance to maintain high service standards across more than 1,700 pharmacy locations.

• Serve as the primary contact for complex third-party billing questions.
• Monitor agent calls and provide constructive, quality focused feedback.
• Develop and manage staffing schedules to ensure adequate business coverage.
• Create and maintain training materials and resources to support issue resolution.
• Prepare performance reports and updates for management.
• Partner with internal departments to escalate and resolve critical issues.
• Analyze call and ticket data to identify volume trends and areas for improvement.
• Maintain strong working knowledge of core departmental systems (e.g., Cisco IP Communicator, Service Now, Day tech, EPS).
• Provide thorough follow-up with internal partners, vendors, and PBM/plan contacts.

• High school diploma required
• Pharmacy Technician experience preferred
• Third-party/managed care experience preferred
• Leadership or training experience preferred

• Proficiency in Microsoft Office (Excel, Access, Outlook, etc.)
• Strong customer service and communication skills
• Ability to work collaboratively and adapt to frequent changes
• Strong organizational and time management abilities
• Ability to follow written and verbal instructions
• Solid decision-making skills and attention to detail
• Knowledge of third-party processing and NCPDP standards preferred

Most work is performed in a standard office environment. Requires extended periods of sitting and regular use of office equipment, including computers, calculators, and telephones. Occasional stooping, bending, twisting, and reaching may be required.

The above statements describe the general nature and level of work performed. All employees must comply with Company policy and applicable laws. Duties and responsibilities may vary by department or location.

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve