Account Manager - Value Added

We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions, trusted by the world’s best-known food, beverage, and nutrition brands.

Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, delivers sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader.

Wherever your career is headed, you’ll find direction, opportunity, and belonging with us.

Department: Sales, Distribution

Location: Itasca, IL

Type: Full-time

The Account Manager supports profitable revenue growth across Prinova’s Value-Added divisions by managing the day-to-day execution of assigned customer programs. This role partners closely with Sales, who are responsible for originating opportunities and setting overall customer strategy, and focuses primarily on Value-Added business while supporting initiatives across all Prinova divisions. The Account Manager owns execution and follows projects end-to-end, from initial opportunity handoff through commercialization and ongoing supply.

The role ensures clear communication, internal alignment, and accountability across cross-functional teams.

• Serve as a day-to-day commercial point of contact for assigned accounts, owning execution and coordination once opportunities are originated and scoped in partnership with Sales.
• Own and manage a portfolio of existing customers, driving organic growth through program execution, service excellence, and incremental expansion within approved scope.
• Support new business opportunities following handoff from Sales, focusing on onboarding, commercialization, and execution of contracted programs.
• Manage customer programs end-to-end from initial handoff through first production, ongoing supply, and lifecycle management.
• Coordinate cross-functional teams, including Project Management, Product Development, Operations, Planning, Quality, Customer Service, and Finance—to ensure alignment, accountability, and timely execution.
• Ensure customer requirements, commercial commitments, and operational constraints are clearly communicated and understood across internal teams.
• Monitor program performance, timelines, risks, and deliverables, proactively identifying issues and driving resolution.
• Support pipeline visibility, forecast accuracy and internal planning through accurate CRM data and program tracking.
• Partner closely with Sales to ensure smooth opportunity handoffs, clear ownership, and consistent customer communication.
• Maintain strong product, process, and market knowledge to support customer needs and identify incremental opportunities within existing accounts.
• Represent Prinova in customer meetings, site visits and cross-functional discussions as needed to support account execution.
• Follow and enforce cGMP guidelines and applicable SOPs in all customer programs and interactions.
• Perform other duties as assigned in support of customer execution and business operations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree preferred, ideally in business, science or a related field.
• 5+ years of experience in contract manufacturing, nutrition or a related industry, focused on customer relationship management, program execution and cross-functional coordination.

• Proven ability to manage and grow existing customer portfolios while delivering revenue and margin objectives.
• Proficiency in CRM systems, Excel, and pipeline or program-tracking tools to support forecasting and reporting.
• Strong communication and…