Sales Specialist

Overview

Nagase America LLC is a global leader in innovative products and solutions through expertise in chemicals, plastics, electronics, automotive and life sciences. Founded 1832, NAGASE Group now has 114 group companies, spanning over 32 countries, with more than 7,000 team members worldwide. By bringing together good science with great people our customized solutions shape the future of our ever-changing world.

Benefits of Joining Nagase:

• Competitive compensation and benefits packages.
• Generous paid time off and holidays.
• Retirement savings plans with company match.
• Opportunities for career growth and professional development.

The Sales Specialist plays a critical role in driving sustainable growth across Nagase’s Chemicals and Life & Healthcare businesses. This position partners closely with Account Managers, Sales Specialists, suppliers, and internal teams to identify opportunities, support key accounts, and execute strategic growth initiatives.

This is an ideal role for a proactive, collaborative professional who enjoys working in a fast-paced B2B environment, thrives on problem-solving, and is eager to deepen their expertise in sales, pricing, and commercial operations.

Customer Support & Relationship Management

• Manage and execute RFQs (Requests for Quotes) and RFIs (Requests for Information) to support revenue growth.
• Deliver timely, effective responses to customer inquiries, issues, and requests to ensure exceptional service.
• Build and maintain strong customer relationships to support strategic growth plans for key accounts.
• Provide technical and commercial guidance to customers to help resolve challenges.
• Process and manage customer quality complaints in a timely and professional manner.
• Prepare presentations and materials for customer meetings.
• Attend customer meetings as needed, develop action plans, and ensure timely follow-up.

Costing & Pricing Management

• Collaborate with Account Managers, Pricing, and OCS teams to obtain accurate costing for import and export products.
• Review, update, and communicate customer pricing in alignment with market conditions.
• Partner with the Pricing Analyst to establish special or customized pricing when required.
• Work with the OCS team to resolve pricing or product discrepancies on customer orders.

Business Growth & Profitability Support

• Support Account Managers in identifying, developing, and closing new business opportunities with a focus on profitability.
• Review market intelligence and business data to support growth recommendations.
• Coordinate sample requests, track progress, and follow up to convert opportunities.
• Collaborate with Supply Chain and Account Managers to develop and document customer product forecasts.
• Assist with the execution of strategic customer projects to support customer growth objectives.
• Support efforts to improve ADP/ADL and research credit and debit requests as needed.

Process Improvement & Operational Support

• Develop and implement process improvement initiatives to enhance efficiency and productivity.
• Communicate product changes to customers for import and export items.
• Maintain and update job-related procedures as needed.
• Manage sample inventory for import products at third-party warehouses and process replenishment orders.
• Coordinate new product setups with Trade Compliance, ensuring all documentation requirements are met.

Qualifications & Experience

• Bachelor’s degree preferred.
• 2+ years of experience in a B2B environment.
• Strong customer service, sales, or marketing experience.
• Excellent problem-solving skills with a customer-focused mindset.
• Proactive, highly organized, and able to manage multiple priorities.
• Creative thinker with strong attention to detail.
• Strong interpersonal skills with the ability to build effective internal and external relationships.
• Proficiency in Microsoft Excel, Word, PowerPoint, and SharePoint.
• Excellent written, verbal, and presentation skills.
• High integrity, professionalism, and strong work ethic.
• Ability to adapt and thrive in a dynamic, fast-paced environment.

Preferred Qualifications

• Experience in the chemicals or life sciences industry.
• Familiarity with Salesforce and SAP.
• Understanding of INCOTERMS and trade/regulatory compliance.
• Exposure to international trade (imports/exports).
• Project management experience or familiarity with project tracking tools