Training Center Coordinator; Internal

Save lives, from the workplace to anyplace.

The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur.

We are currently looking for a Training Center Coordinator to join us in our mission to save lives and prevent injuries.

The Training Center Coordinator supports the daily operations of our training programs by delivering excellent customer service, processing student and instructor transactions, and ensuring compliance with internal, program, and state requirements. This role manages class schedules, instructor and affiliate records, product orders, and training logistics while providing administrative support to both customers and internal teams.

Customer & Learner Support

• Professionally handle customer inquiries via phone, chat, email, and other channels, meeting performance and regulatory requirements.
• Research and resolve customer issues, including complex cases.
• Provide Level 2 support for escalated calls, chats, and emails.
• Draft and submit written correspondence to business customers, state agencies, courts, probation officers, and other external stakeholders.

Training Operations & Instructor/Affiliate Management

• Review, qualify, and process training affiliate and instructor applications, securing necessary internal and state approvals.
• Maintain NSC and state licensing for affiliates and instructors, ensuring compliance and on‑time renewals.
• Monitor renewal status, follow up with delinquent accounts, and maintain accurate records.
• Process product orders, confirm fee structures, and track fulfillment; resolve any order issues.
• Process class schedules, audit paperwork, reconcile class records and financials, and coordinate payment collection.
• Schedule and coordinate all Instructor Development and Continuing Education courses.
• Initiate contracts with training facilities and vendors for direct training, including state agency approval when required.
• Prepare monthly class schedules and complete all direct training compliance tasks (instructor payments, agency reporting, etc.).

Program Administration & Support

• Provide administrative support to management, including marketing tasks, form revisions, procedure updates, correspondence, and report writing.
• Conduct outgoing account management calls to collect feedback, follow up on service, encourage repeat orders, and grow business.
• Provide feedback from customers and instructors on program guidelines and service improvements.

Other Duties

• Perform additional operational and administrative duties as assigned.

• High school diploma or equivalent required; associate degree or higher in business, communications, or a related field preferred.
• 2+ years of customer service experience in a contact center, administrative office, training environment, or similar setting.
• Experience with data entry, record management, or transactional processing in business systems or CRM platforms.
• Prior experience coordinating schedules, events, or training programs is preferred but not required.
• Experience working with external partners, clients, or regulated programs is a plus.
• Strong communication skills (verbal and written), with the ability to interact professionally with customers, instructors, affiliates, and regulatory agencies.
• Exceptional attention to detail with the ability to accurately process data, financial transactions, and compliance documentation.
• Strong organizational and time‑management abilities, including the capacity to manage multiple tasks, deadlines, and priorities in a fast‑paced environment.
• Problem‑solving and critical‑thinking skills, with the ability to research issues, identify solutions, and resolve escalated customer or operational concerns.
• Proficiency with computer systems, including CRM platforms, learning management systems, Microsoft Office (Word, Excel, Outlook), and data entry applications.
• Ability to interpret and apply program guidelines, policies, and regulatory…