Global Operations Associate

Location: Via Milano

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About Flexport
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Responsibilities

Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately
Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery
Follow standard operating procedures (SOP)
Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed
Acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior
Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team
Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements
Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region)

Prerequisites

BA/BS Degree or completed professional training as forwarding agent
1-2+ years of experience in logistics, freight forwarding, supply chain, Air carrier operations (Air freight knowledge is a plus)
Fluent in Italian and English (other European languages are a plus)
Able to adapt to new technology and can thrive in a fast paced environment
Effective time management, be able to properly prioritize and manage a large volume of tasks
Attention to detail
Ability to effectively seek and receive feedback
Effective communication both verbally and in writing
Teamwork and relationship building
Orientation towards working smarter and adopting best practices and standardization
Problem-solving capabilities
A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry

What else

You will work in a beautiful office in the city center of Milan with modern office equipment and a first class connection to the public transport system of Milan
You will work in a fast growing and changing environment with a high motivated team, which is always open to hear your ideas
We invest in your personal and professional development by offering you internal and external trainings
During regular team events you can have a lot of fun with your teammates and connect with them aside from your working day

What's in it for you

An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
22 vacation days, additionally paid permits and time off, canceled holidays and ROL
Lunch compensation
Health Insurance & Life insurance
Statutory pension contributions
Employee Assistance Program through Aetna Resources for Living:
Flexport provides an employer-sponsored program at no cost to you and your household members
Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success
Parental leave benefit:
Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and…