Client Advisor Capri - Sea Resort; seasonal

Position: Client Advisor Capri - Sea Resort (seasonal)
Location: Capri

Overview Position We are seeking seasonal Client Advisors to join our team in Capri for the Sea Resort. The Client Advisor represents the Company with clients in our Boutique. He/She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He/She cooperates for reaching the qualitative and quantitative goals set in their Store.

Responsibilities Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.

Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales

Cooperates with colleagues in order to create a positive environment and pays attention to performance level

Receives and displays the products according to procedures

Constantly maintains a tidy working place according to the Company guidelines

Is responsible for the sales process following the Company standards

Provides and maintains a high level of customer service

Manages commercial relations with clients in order to ensure the highest level of satisfaction

Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting Brand image

Manages claims with supervisor support

Turns every touchpoint with customers into a positive situation, always promoting Brand image

Communicates to the Management the collected information regarding clients

Executes the follow up of clients’ requests

Participates to product presentations

Deeply knows all products of his/her category and is updated on all the product categories in store

Ensures the appropriate care of the store

Profile / Qualifications Experience as Client Advisor in a luxury boutique

Alignment with Loro Piana brand and products

Strong luxury touch and approach

Excellent interpersonal and relationship building skills

Strong clientelling skills
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