Senior Sales Advisor

Location: Fidenza

About the Company

Borsalino is an iconic brand that prides itself on its heritage and craftsmanship. Our mission is to deliver exceptional quality and style, while fostering a culture of passion and dedication among our team members.

About the Role

The role is located in our boutique at Fidenza Village. Involves representing Borsalino as an ambassador of the brand, ensuring a positive customer experience through excellent service and product knowledge and achieving sales targets.

Responsibilities

Represent Borsalino as an ambassador of the brand: exhibit pride, passion and affinity for the brand through positive attitude, body language and personal presentation.
Welcome and approach customers displaying a cordial attitude, friendly manner and willingness to serve.
Answer customer’s questions and solve their needs providing/delivering an excellent service.
Handle customer’s complaints, ensuring issues are resolved in time guaranteeing high level of customer satisfaction.
Possess excellent product knowledge in order to be able to advise customers in the most optimal and precise manner.
Establish and nurture long-term relations with customers based on trust, caring and empathy.
Achieve and exceed sales goals through showing outstanding selling techniques, clienteling, sourcing new customers and building strong relationships with existing customers.
Act in line with Borsalino Selling Ceremony & Company Values.
Work within established guidelines, procedures, policies and standards of the Company.
Monitor and maintain visual merchandising standards on a daily basis, ensuring that all products are properly displayed.
Accurately process all transactions, including the operation of cash register.
Please note that although we have tried to give you an indication of your responsibilities, this is not an exhaustive list of your duties and you may be required to carry out tasks that are not included in this job description.

Qualifications

High School Diploma. Bachelor is a plus

Required Skills

Oustanding sales skills, strong results orientation, pragmatic approach, team working and collaboration, flexibility, customer orientation, initiative.

Contract

Full time, permanent

Equal Opportunity Statement

Borsalino is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all candidates and employees.