Business Travel Consultant Team Leader

Location: Spilimbergo

Business Travel Consultant Team Leader
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About Biz Away
Here at Biz Away, we Deliver the Future of Travel.

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude, smart and innovative processes.

We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then Biz Away is the company you have been looking for.

Your role in Biz Away
As a Team Leader, you will play a key role in guiding and supporting a group of Travel Agents, ensuring excellence in service delivery and operational performance. You will be responsible for maintaining high-quality standards, fostering a positive team culture and collaborating cross-functionally with other departments (Quality, WFM, Back Office, and GTM & VIP teams) to achieve business goals.

Lead, motivate, and support a team of Travel Agents in their daily activities

Monitor KPIs related to service quality, productivity, and client satisfaction

Conduct regular 1:1s, performance reviews and feedback sessions

Coordinate training needs and collaborate with the Quality & Training area

Ensure team compliance with internal processes and SLA commitments

Work closely with Workforce Management to plan shifts and capacity

Support escalations and complex cases, ensuring client-first resolution

Identify opportunities for process improvement and automation

Contribute to projects aimed at enhancing service efficiency and scalability

Your Basic Qualifications

5+ years of experience in a travel management or customer service environment

Proven experience leading teams (in travel industry)

Strong knowledge of GDS systems (Amadeus, Galileo, Sabre)

Excellent communication, organizational, and problem-solving skills

Fluent in Italian and English (other European languages are a plus)

A proactive mindset, with the ability to inspire and lead by example

Passion for people development and continuous improvement

We are also interested in

Ability to learn and adapt to new software technologies

Familiarity with Zendesk or other ticketing/CRM systems

Experience in managing multilingual or multi-market operations

Strong verbal and written communication skills

Our offer
✈️ A seat on a scale-up with skyrocketing growth

Attractive Compensation, Including Equity In The Company

Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions

Multicultural and international team

Collaborative and smart environment to work and learn

Free coffee to kick-start your day and free beers to celebrate together

Hybrid setting and flexible working policy and great offices in Europe

Biz Away guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art.

13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.

Seniority Level
Mid-Senior level

Employment Type

Full-time

Job Function
Management and Manufacturing

Industries
Business Consulting and Services

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