Transport Manager

Location: Via Milano

sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our About Us  presentation.

We are a growing team looking for a Manager, Account Management in our Milan office to help us on our journey to revolutionize road freight logistics.

WHAT YOU WILL DO IN THIS ROLEAs a Manager, Account Management at sennder, you will lead the Control Tower Account Management team to ensure outstanding client service, effective communication, and achievement of contractual service level agreements (SLAs). This role serves as the primary liaison between the client and the Control Tower, focusing on building and maintaining strong client relationships while driving operational excellence and team performance.

This leadership role requires a profile with high organizational abilities, the ability to manage medium-sized teams, strong communication and negotiation skills, and a deep understanding of logistics and supply chain management.

Key Responsibilities Client Relationship, Planning and Revenue Management:

Act as the primary point of contact for the client for planning and forecasting, in particular ensuring Contractual standards are met, building and maintaining a long-term vision over the strategic partnership with the client

Handle client’s escalations, working closely with Carrier Management Team to resolve issues promptly and effectively by understanding business needs and aligning Control Tower activities to meet these needs

Analyse and elaborate volumes’ planning and forecasts with the Carrier Management team, ensuring network optimization and strict adherence to unit economics and budgeted financials

Organize and lead regular client meetings to review performance, discuss opportunities for improvement, and present innovative solutions

Identify opportunities to expand service offerings, retain business and increase revenue by adjusting current lanes portfolio and presenting new tailored solutions

Ensure Client’s systems and tools are used effectively, supporting improvements in technology enhancements and incremental client’s adoption

Manage, mentor, and motivate a team of Operations Planners to deliver exceptional customer service

Set clear performance objectives, monitor individual and team KPIs, and provide regular feedback and coaching

Foster a collaborative and client-focused culture within the team, encouraging continuous improvement

Support Control Tower Supervisors in the organization of team shifts to generate efficiency, reduce waste of time and resources while ensuring a great employee experience

Operational Management, Performance and Reporting:

Ensure that all client SLAs and contractual obligations are consistently met or exceeded

Monitor network-specific KPIs, prepare internal performance reports, and share insights with clients and internal stakeholders

Strictly collaborate with the Carrier Management team to align operational capacity with client needs and resolve service-related issues

Develop and deliver detailed management reports and regular Business Review for the senior leadership and for the client, highlighting achievements and areas for improvement

Process Improvement:

Identify inefficiencies in account management processes and implement solutions to enhance productivity and client satisfaction

Work with relevant departments to integrate best practices, ensure compliance, and drive overall business efficiency and implement Account Management Standard Operating Procedures (SOPs)
Collaborate with other company functions, such as Operations Quality, Operation Excellence and Procurement on cross-functional projects aimed to boost efficiency and improve financial performance

Required Skills and

Competencies:

Client-Focused Leadership:
Strong ability to manage client relationships at a strategic level while driving operational results

Team Management:
Proven track record of leading and developing high-performing teams in a dynamic environment

Communication

Skills…