Export Customer Operations Specialist

Location: Via Milano

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.
Denna position rapporterar till:
EL Customer Operations Manager
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Your role and responsibilities
In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions. As well you will Pro-actively communicate with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information.

Ensure the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. What's more you will Provide appropriate solution for customer requests, and coordinate with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.).
You will be mainly accountable for:

Delivering effective solutions to customers with order management queries by coordinating with internal resources to resolve the issue
Monitoring the status of the request.
Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
Support the customer and act with integrity during the order activities.
Ensuring a positive customer experience by giving them regular updates and clarification, managing a correct flow with internal stakeholders
Observing the overall process and trends across inquiries and identifying improvement area

Qualifications for the role:

Degree in Business administration, or administrative education similar
An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
Preferential knowledge of SAP, Sales Force and Excel.
1-3 years in Administrative task in sales administration department or similar;
Logistic center experience;
Export procedures
A collaborative, solution-focused approach, and strong written and spoken communication skills
Fluent spoken and written English and French

More about us :
Electrification provides leading electrical distribution and management technologies, solutions and
services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and
low-voltage electrical components, switch gear, digital devices, enclosures, and circuit breakers, among
others. With our products, solutions and services, we collaborate with customers to improve power
delivery and security, enhance energy management, efficiency and operational reliability, as we seek to
achieve a low carbon society. go.abb/electrification
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run What Runs the World.
#ABBCareers #RunwithABB
För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.
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