Technical Service Support Docuware

Location: Via Milano

technical Service Support Docuware role at Ricoh Italia
Join to apply for the technical Service Support Docuware role at Ricoh Italia.
We are looking for a highly qualified Technical Solutions Specialist with solid experience in Document Management Platforms (ECM/DMS) to support the implementation, integration, and evolution of advanced digital solutions (such as Docu Ware or similar systems) for our clients. The successful candidate will work on end-to-end projects: from gathering technical and functional requirements to system configuration and the development of complex integrations via APIs and web services.

This role is crucial in ensuring automated business processes that are seamlessly integrated into our clients' IT ecosystems.
Responsibilities

Design and Configuration:
Configure, optimize, and maintain document management solutions (e.g., Docu Ware, M-Files, OnBase, SharePoint, or similar), defining file cabinets, complex workflows, and user permissions.
Process Analysis:
Analyze client workflows and propose effective digitalization solutions using native platform features and custom integrations.
Integration Development:
Implement data exchange between business systems (ERP, CRM) by developing integrations through REST/SOAP Web Services and/or .NET APIs, and URL Integration for embedding document elements into third‑party applications.
Data Management:
Manage data interchange formats such as XML, JSON, HTTP payloads, and OpenAPI definitions.
Automation:
Develop scripts and technical components for advanced automation, validation, and workflow management.
Technical Support:
Provide Tier 2 troubleshooting, issue analysis, and post‑implementation support.
Documentation:
Draft technical documentation and operational guides for clients.

Required Technical Skills

ECM/DMS

Experience:

Proven experience in configuring and administering Document Management/ECM platforms (preferably Docu Ware, though experience with competing software is highly valued).
Systems Integration:
Excellent knowledge of REST APIs and Web Services for application data exchange (HTTP, JSON, XML).
Scripting & Programming:
Proficiency in at least one language among Python, Power Shell, JavaScript, C#, or equivalent for automation purposes.
Databases:
Good knowledge of relational databases (SQL Server, MySQL, Postgre

SQL).

Languages:

Excellent command of English (for technical documentation and international calls).

Soft Skills:

Strong problem‑solving skills, critical analysis, result‑oriented with effective priority management, excellent interpersonal skills, operational autonomy, and a proactive approach within project contexts.

Preferred Qualifications

Technical Certifications on Docu Ware (e.g., DSC, DAC) or other market‑leading ECM systems.
Specific experience in integrations with ERP (e.g., SAP, Microsoft Dynamics, Business Central) or CRM (Salesforce).
Knowledge of RPA (Robotic Process Automation) tools or Power Automate.

Being part of RICOH will give you the opportunity to work in a well‑organized and structured environment, contributing to various projects in collaboration with different business lines. The compensation package will be commensurate with your actual seniority and designed to attract top talent. We offer smart working options and concrete opportunities for growth and personal development.
We are an equal opportunities employer.

We are a company that values diversity and inclusion. We welcome applications from people of all origins, ages, genders, sexual orientations, abilities, and backgrounds. We are committed to ensuring a fair and transparent selection process, where every candidate is evaluated based on their skills and experience. Our mission is to create an inclusive work environment where everyone feels respected and valued.
Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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