Catering And Conference Services Manager

Location: Via Milano

Overview Catering and Conference Services Manager

EUR 50.000 - 70.000

Location:

Milan, Italy (Four Seasons Milano)
Full time About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We recognize a familiar face, welcome a new one and treat everyone we meet the way we would want to be treated ourselves.

About the location

Iconic elegance in Milan’s most fashionable neighbourhood. A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District.

What you will do Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve maximum revenue/profit potential and fulfilment of contractual responsibilities while satisfying client needs.

Coordinate with the Sales Department to ensure proper utilization of function space to yield maximum revenues.

Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.

Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events.

Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to:
Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings.

Make timely and impromptu decisions balancing client needs with the hotel’s financial, safety and staffing goals; find solutions to challenges that arise while groups are on property and keep leadership informed for prompt action.

Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.

Assist with all guest inquiries within catering department, including high telephone volume and walk-in site inspections.

Mentor and develop Administrative staff for future career growth.

Act as liaison for vendor/supplier related client needs (e.g., Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations) and provide input for the weekly forecast.

What you bring

Luxury hotel Sales & Events experience (minimum three years).Excellent Italian and English communications skills (verbal and written).Positive attitude with effective interpersonal, time management and organizational skills.

Proficiency in Microsoft Office (Word, Excel, Power Point, Publisher). Knowledge of Salesforce and Opera is preferred.

What we offer

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Dry Cleaning for Employee Uniforms Meals available at our Employee Restaurant Employee Experience initiatives: ESG events throughout the year Employee Recognition Programs Opportunities to build a successful career with global potential

Schedule & Hours This position is based at the Four Seasons Milan. You must possess the legal right to work in Italy and have fluency in English and Italian.
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