Lounge Manager; Global Sporting Event - Italian​/English Speaking

Position: Lounge Manager (Global Sporting Event) - Italian/English Speaking
Location: Via Milano

Contract
The Lounge Manager is responsible for working closely with the hotel, restaurant and venues in order to manage the programme delivery alongside the Programme Manager. This is a contracts role from the 16th to the 23rd of Feb 2026. We are only able to consider candidates based in Milan.

Key Responsibilities

Develop a clear understanding of the daily programme schedule and content
Build strong working relationships with the venue staff to ensure a solid understanding of iLUKA’ s requirements
Support the Manager, F&B and Lounge in managing the hospitality team onsite and all elements of F&B within the programme
Work collaboratively with the Manager, F&B and Lounge and iLUKA’ s Overlay Team to ensure all hospitality spaces are presented immaculately at all times
Develop event running schedules with the Manager, F&B and Lounge for all relevant venues
Design and manage effective people-flow systems at each venue with the Manager, F&B and Lounge
Review and understand all F&B procedures for dealing with all possible circumstances, including additional guests, changes to table plans and schedule changes
Liaise with all relevant venue teams and work with the Manager, F&B and Lounge to manage on site quality control of all F&B elements, ensuring guests receive a high level of service at all times
Liaise with venue teams to ensure all relevant Health & Safety policies are implemented and adhered to
Liaise with operational teams to develop communications plans and procedures for advancing and hosting/staffing at each venue
Liaise with Guest Communications Team to ensure each lounge, venue & restaurant is prepared for guest numbers and any special requirements
Daily reconciliation of guest attendance at each venue
This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge and Expertise

Fluent in English and Italian
Excellent organisational skills
Quality service orientated with a “Can Do” attitude
Previous experience of Event Hospitality
Strong time management skills with ability to meet strict deadlines
Excellent client and supplier liaison skills
Methodical, accurate and an eye for detail
Advanced computer skills especially in Excel and Power Point
Ability to multi-task and meet strict deadlines
Flexible approach to working hours and ability to adapt to a dynamic environment
High Level understanding of what constitutes excellent customer service
Able to build rapport at all levels
Proactive, positive approach to all tasks and a high degree of reliability
Ability to work in a calm, professional manner

Attributes

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload

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