After Sales Service Specialist

Location: Mantova

This role sits within a long-established global engineering group known for its precision technologies and industrial metal AM systems. The business designs and manufactures its equipment in-house, with a strong European presence and a customer base spanning aerospace, medical, energy, and advanced manufacturing. Their AM platform is used for production-grade metal parts, backed by solid engineering depth and long-term investment in process control, metrology, and system reliability.

You’ll support customers ensuring systems stay productive and well maintained, while acting as a trusted technical contact for complex industrial users.

Responsibilities:

Install, commission, and validate metal AM systems and supporting hardware.
Diagnose mechanical, electrical, optical, and software issues with clear, structured troubleshooting.
Carry out preventive maintenance, calibrations, and system upgrades on customer sites.
Provide on site and remote technical support, coordinating with engineering teams when needed.
Maintain accurate service documentation, parts usage, and field feedback.

Experience

Required:

Field service experience on complex industrial equipment (e.g. CNC, laser systems, automation, or AM).
Strong diagnostic skills across mechanical and electrical systems.
Engineering background in mechanical, electrical, or mechatronics.
Fluent Italian and solid technical English.