Academic Coordination Specialist

Location: Via Milano

Academic Coordination Specialist
NABA, Nuova Accademia di Belle Arti is an education Academy focused on arts and design. It is the largest private Academy in Italy and the first recognized by the Italian Ministry of University and Research in 1980. NABA offers academic diplomas equivalent to first and second level university degrees in design, fashion, graphics and communication, multimedia arts, set design, and visual arts.
The selected candidate will report to the Academic Coordination Supervisor and play a key role in supporting students throughout their academic journey, contributing to a high‑quality educational experience and overall student satisfaction.
The role involves monitoring and coordinating academic activities in accordance with institutional procedures and best practices, providing structured operational support to Course Leaders and faculty members, and ensuring the effective delivery and smooth management of all activities related to the assigned courses.
Responsibilities

Take care of student welcoming activities.
Ensure help desk activities to support students (problem‑solving, information, operational support for the preparation and management of forms, elaboration of study plans, exams).
Provide support to faculty members for all matters related to the planning and delivery of academic activities, including timetable and the organization of study trips.
Assure the correct update of NABAgest and collection of data and documentation regarding external faculty contracts, in collaboration with HR, in compliance with guidelines defined by the Dean and HR dept.
Actively work on the elaboration of courses timetables in collaboration with Academic Processes unit and Course Leaders, as well as the registration of all courses in NABAgest.
Ensure student transfer services.
Monitor and analyze student attendance to help prevent dropouts and ensure the accurate tracking of online records, including faculty attendance and absences.
Ensure the organization of further surveys (e.g. NPS) in order to monitor student satisfaction levels, the academic processes and compliance with the requirements of MUR.
Identify purchase requests for equipment and office supplies.
Participate in and support the activities of academic committees, including those focused on student transfers and articulation matters.
Provide organizational/operational support and actively participate in public presentations (both online and in class) addressed to students, such as academic year openings and study plan presentations.

Requirements

BA/MA in Languages, Humanities studies or Administration and/or similar.
B2/C1 level of English.
Previous experience of 2/3 years in a similar role.
Demonstrates a customer‑focused approach, empathy and a consistently positive attitude, along with strong interpersonal skills to build effective relationships with students, parents, faculty members, and administrative staff.
Confidence in public speaking is essential.
A flexible and energetic team player, with the ability to approach challenges with a positive attitude.
Good knowledge of Excel.
Confidence in using digital tools; knowledge of Hyper planning software is a plus.

Work location:

Milan
Compensation and contract: to be defined
If you believe you meet these requirements, we encourage you to apply and join our NABA team.
Please, send your application and authorize the treatment of personal data in compliance with the GDPR 679/16.
According to GDPR 679/16 we inform you that the treatment of Personal Data contained in your resume will respect the principles of legality, fairness and transparency and protection of your privacy and your rights. We only use the personal data we collect for the recruiting activities, such as your name, surname, address, email address, educational and employment background and job qualifications.
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