Multilingual Marketing Customer Support Specialist - Lisbon​/On Site

Position: Multilingual Marketing Customer Support Specialist - Lisbon / On Site
Location: Bresso

Bologna, Metropolitan City of Bologna, Italy
We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. This role is ideal for professionals who combine paid advertising expertise with a strong customer service mindset, operating in a structured, KPI-driven environment.
Initial phase (12-hour coverage):
Monday–Sunday | 07:00–19:00
Two shifts:
07:00–16:00
10:00–19:00
Later phase (to be confirmed by the client):
24/7 operation, Monday–Sunday
Rotative shifts
2 rotative days off

Key Responsibilities
Handle end-to-end product troubleshooting via email and chat
Assist with campaign setup, optimization, and performance inquiries
Collaborate with internal Product Operations and Engineering teams
Drive customer satisfaction across the full case lifecycle
Ensure adherence to SLAs, productivity targets, and quality KPIs

Proactively identify initiatives to improve service quality and user experience
Educate advertisers on product features and common issue types in partnership with internal specialists

What We're Looking For
Mandatory experience in paid campaign management
Degree in Marketing or a related field
Hands-on experience in Digital Marketing
Experience in a Contact Centre or Advertising Tech service program

Strong knowledge of social media platforms and digital advertising fundamentals

Excellent communication and customer service skills
Ability to work independently and as part of a team
Meal allowance: €7.63 per working day

Health insurance: from day 1 (employee contribution applies; free after 6 months)

Welcome bonus: paid in 12 monthly instalments during the first year
Conditional on maintaining
#J-18808-Ljbffr