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Principal Enterprise CSM Retention
Job in
20029, Turbigo, Lombardia, Italy
Listed on 2026-03-11
Listing for:
Trustpilot
Full Time
position Listed on 2026-03-11
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Location: Turbigo
A technology company in Italy is seeking a Principal Customer Success Manager to guide high-tier accounts. This role involves building strategic partnerships, ensuring customer satisfaction, and driving product adoption. Ideal candidates will have experience in Customer Success within a SaaS environment, fluency in Italian, and proficiency in English. Responsibilities include onboarding, translating usage data into business value, and maintaining a high Gross Renewal Rate.
A strong passion for customer advocacy is crucial.
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