Service Coordinator; m​/f​/d

Position: Service Coordinator (m/f/d)
Location: Piano Di Sorrento

Company Overview

NACOS Marine is a globally integrated group of companies at the forefront of maritime automation, navigation, and control systems. Building on decades of expertise and a heritage of trusted solutions, NACOS Marine continues to pioneer technologies that set the standard for safer, smarter, and more efficient ship operations worldwide.

Within our Customer Delivery organization, we ensure that our solutions are delivered, serviced, and supported to the highest standards, keeping vessels operational and customers satisfied.

Role Overview We are now looking for a Service Coordinator (m/f/d) to join our Field Service Navigation organization. In this role, you will be responsible for coordinating and managing service requests from initial inquiry through completion, ensuring that resources, documentation, and communication are handled efficiently.

You will act as a central point of coordination between customers, suppliers, and internal teams, supporting smooth execution of service activities while maintaining high standards of quality, cost, and delivery.

Key Responsibilities Act as main point of contact for service-related coordination with customers, suppliers, and internal stakeholders

Define and communicate service objectives and scope to the involved teams

Develop and maintain service plans, schedules, and documentation

Monitor and update service documentation, reports, and job files

Coordinate required resources, including personnel, materials, and tools

Establish and support procedures for risk, issue, change, and communication management

Support preparation and follow-up of service budgets and cost tracking

Key Requirements Technical or maritime educational background, or equivalent practical experience

Minimum 2 years of experience on board cruise or merchant vessels or in a maritime technical environment

Understanding of navigation systems; experience with Platinum equipment systems is a strong advantage

Ability to manage multiple service requests from start to finish with a structured approach

Strong communication and coordination skills

Able to work independently while collaborating closely with Field Service teams

Proficient in English, written and spoken

Why choose us and why we’d choose youAt NACOS Marine, we empower people to take ownership and responsibility for their work. You will join an international and collaborative environment where teamwork, professionalism, and continuous improvement are key.

You will play an important role in ensuring reliable service delivery for advanced navigation systems, while having opportunities to grow your skills and develop your career within NACOS Marine.
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