Customer Service Representative

Location: Offanengo

The ideal candidate will be responsible to guarantee customer satisfaction in terms of continuous and effective management of orders and reorders, including the process to assure the pack in contract manufacturing.

Reporting to the Customer Service Manager he/she will be accountable for the following:
To be responsible for the management of all activities related to reorders of products starting from order entry on time and complete with information required to execute properly
To build, develop and maintain the relationship with customers understanding their needs and problems to ensure a high-quality service
To represent the company in a professional manner during all activities with an outside exposure
To coordinate effectively company functions involved in order processing, analysing and running reports needed to carry on the order track activities.
To have a deep knowledge of product specifications to be able to coordinate with the Project Manager and the Bill of Material team in case of inaccuracies or incorrect information
To interface with Administration to check customer’s payments prior to order processing and to interface with customers on this
To interface with customer during all phases of order fulfilment to inform the customer of any time deviation from agreed timing
To cooperate with the Project Manager in the operative management of first order to customer, as a result of the project management process (launch) ensuring that all instructions are correctly executed
To attend meetings with customers and internal meetings and to visit occasionally customers

Skills required:

Preferably bachelor’s degree in any discipline preferably Foreign Languages, Economics or Management
Fluent in English is an essential requisite, French or another foreign language are a plus
1-3 years experience in a similar role preferably in the cosmetic industry or in complex or multinational companies where environment is dynamic
IT knowledge:
Very good knowledge of the Office package (excel and ppt) and willing to use / learn company systems (ERP, WMS, etc.)
Good interpersonal relationship and teamwork
Good communication and ability to synthesize
Effective workload planning, respect of deadlines, ability to define priorities and to work under pressure
Proactivity, precision and attention to details/numbers
Ability to search for information, flexibility and adaptability, negotiation skills
Self-motivation and great sense of responsibility and confidentiality, personal ethics, tact and diplomacy
Availability to travel occasionally in Italy and abroad.