Customer Service Specialist

Location: Via Milano

Customer Service Specialist – 6 months paid internship
Markwins Beauty Brands International has its Finance, Marketing, Sales and Customer Service HQ for EMEA in Milan, Italy, and our Logistic and Distribution Center HQ for EMEA in Barcelona, Spain. Markwins Beauty Brands is a LA (California) based company, global leader in beauty and cosmetics.
Markwins Beauty Brands is a LA (California) based company, global leader in beauty and cosmetics. The Company, founded in 1984 by Eric Chen, is distinguished by groundbreaking product innovation, reimagined go to market strategies, leading edge supply chain dynamics and inclusive, disruptive and digital oriented communication. From humble, disruptive origins, the Company famous early as the pioneer of compact palettes and gift sets stands today as one of beauty’s largest privately held firms and is recognized within the industry as top “brand builder”.

Its products are sold and distributed in over 80.000 point of sales and in more than 80 countries around the world

What’s the role?
If you are passionate about the world of cosmetics and want to challenge yourself with a 6 months internship experience in our Customer Service Department, this offer could fit you.

Key responsibilities
The    Customer Service Specialist    will actively contribute to:
Manage and maintain of customer records
Manage the order process, from receipt of the order to delivery to the customers assigned
Issue of invoices,
Manage returns, disputes and issuance of related credit notes
Correspondence with customers, responding to their needs and providing them with timely answers and solutions
Support the International customers, providing answers and solutions with an empathetic, reassuring and professional approach
Support the sales team and the other business functions with daily contacts (Logistics, Finance and Demand planning) in order to guarantee the customer satisfaction always ensuring the respect of the corporate strategy
Process and share of reports, as well as active participation in projects aimed at implementing new processes and procedures

What is requested:
Customer orientation
Conflict resolution, negotiation skills and strong problem solving orientation
Highly motivated/a and enthusiastically participating in the team
Good knowledge of the MS Office package and in particular Excel, knowledge of Infor XA is a plus
Effective written and spoken communication in English and Spanish (knowledge of any other language is a plus)
Advance skills on Microsoft Office

What Will Make You Successful:
Bachelor’s or master’s degree
Curiosity and a high level of orientation to continuous learning
Decisive, resilient, organized, and positive attitude
Listening orientation; ability to operate in a multitasking and autonomous manner
Proactiveness

We offer:
6 months paid internship, 9am to 6pm, Monday to Friday schedule, 800€ salary per month
9€ ticket restaurant (per working day)