Customer Care Specialist - Direct Consumer French&Dutch NATIVE Speaker

Position: Customer Care Specialist - Direct Consumer FRENCH&DUTCH NATIVE SPEAKER
Location: Castelfranco Veneto

STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. As a Customer Care Specialist for the Direct Consumer for the  Italian  ,  French and Benelux markets  for our HQ office based in Castelfranco Veneto, you will be part of the Customer Care Centre, to  handle end-consumer inquiries at the various contact points  .

Pre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;
Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product;
Collection and management of any complaints and claims;
Advanced knowledge of  French and Dutch,  both spoken and written.  Mother tongue knowledge required
Fluency in  German/English and Italian is considered a plus
Minimum experience gained in customer service activities
SAP/SALESFORCE knowledge is preferred
Service and service-oriented mentality, in particular towards private customers