Customer Service Assistant

Location: Pero

20016 Pero, Metropolitan City of Milan, Italy

Job Description
Posted Wednesday, February 25, 2026 at 11:00 PM

The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places.

With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards.

We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

Role:
Customer Service Assistant

Location:

Via Sempione 247, Pero, Italy
Job type:  Full-time position

Work Hours:

8 hours/day, Monday–Friday

The  Customer Service Assistant  plays a key role in delivering efficient, accurate, and customer‑focused support daily. This position is responsible for managing inquiries across multiple communication channels, resolving issues promptly, and collaborating with internal departments to ensure seamless and consistent customer experience. The role also contributes to maintaining high service‑quality standards by supporting both administrative and operational activities and serving as a reliable point of contact between the company and its customers.

Key Responsibilities

Provide timely, accurate, and professional support to customers via email, phone, and other communication channels.

Manage order processing, tracking, and follow-up to ensure on‑time delivery and high customer satisfaction.

Handle customer inquiries, complaints, and service issues with a solution‑oriented and professional approach.

Coordinate with internal departments (Logistics, Sales, Finance, etc.) to resolve issues and ensure smooth operational flow.

Maintain up-to-date and accurate records within internal systems.

Prepare and distribute documentation such as order confirmations, invoices, and shipping information.

Support continuous improvement initiatives by identifying recurring issues and recommending solutions.

Maintain and uphold company standards by delivering consistently high‑quality customer service.

Basic Qualifications

High school diploma or equivalent; an associate or bachelor’s degree is preferred based on company requirements.

Experience in customer service, administrative support, or related roles.

Excellent written and verbal communication skills.

Proficiency in MS Office applications (Outlook, Excel, Word) and ability to quickly learn new internal systems.

Strong organizational skills and the ability to multitask effectively.

Ability to work efficiently in a fast‑paced, team‑oriented environment.

Preferred Qualifications

Experience in order management or a corporate customer service environment.

Good command of the English language.

Knowledge of ERP systems (e.g., SAP, Oracle, Salesforce, or similar).

Multilingual abilities, depending on the company’s customer base.

Strong problem‑solving skills paired with a customer‑centric mindset.

Previous experience in manufacturing, logistics, or supply chain environments is considered a plus.

Company-provided PC and mobile phone

Training and professional development opportunities

S…