Customer Service - Internship

Location: Tolentino

arena is the global top of mind brand for swimmers and all who wish to stay active and fit in and by the water. Born of our passion for sports, our innovation, and Italian design, every last detail of our products is conceived to offer the most rewarding user experience in terms of performance, style, comfort and fit, in and by the water

We are looking for a Customer Service Junior to join our team. This role requires not only operational case management but also structured analysis of customer interactions, service workflows, and performance metrics to identify root causes and optimization opportunities. Data interpretation skills, and the ability to connect customer feedback with operational impact are essential for success in this position.

Main activities & accountabilities:

Constant update of arena information on Amazon portals
Daily management of order receipt and confirmation for both daily and seasonal orders
Monitoring of delivery timing to the customers, supported by the Supply Chain team
Periodic check of stock availability and update of arena catalogue of products to be sold
Support monitoring in payments receiving
Control and monitoring of received penalties
Contribute for returned goods management

Requirements:

Master Degree in Economics
Fluent in English, both spoken and written
Proficiency in MS Office applications, especially MS-Excel
Propositive attitude and focus on customers
Systematic approach to problem-solving
Ability to multi-task and teamwork
Keen on e-commerce platforms

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Workplace:
Tolentino (MC)