Operations Assistant - Customer Service Department; position

Position: Operations Assistant - Customer Service Department (12-month Fixed-term position)
Location: Turbigo

At Scalapay, we’re shaping a culture with high standards, independent and critical thought,  innovation, ownership, and continuous learning . We operate in a  fast-moving, tech-driven environment , and we’re looking for people who thrive in change, think boldly, and take initiative. If you’re ready to  put your potential to the test  in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow  with one of Europe’s most ambitious fintech teams .

#Make It Happen  #PlayAsATeam #Stay Curious #Focus On Customer .

The Role
We are looking for an experienced  Operations Assistant  for the Customer Service department to help us keep growing. This is a 12 month fixed-term, full time position based in our Milan office, where we expect to see you a minimum of three days per week, while the other two can be worked remotely, as per our smart working policy.

You will

Filter and distribute the emails received to the PEC and other official company emails

Interact with the customer service and legal department to identify the appropriate assignee

Archive and organise official documents from law enforcement agencies

Reply to the requests of investigation from law enforcement agencies, directly or in accordance with Legal and Compliance dept.

Collaborate with the Administration team to resolve merchant official queries and to help collect unpaid invoices

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid and complete information by using the right methods/tools

Interact with the different departments on behalf of the customers

Take the extra mile to engage customers

You’ll be great for this role if

You are familiar with CRM systems and practices

You have worked for 2+ years in a Customer Service department or possess an equivalent experience

You speak both Italian and English at a native or near-native level (C1-C2 and any additional language - French/Spanish/Portuguese - is a plus)

You possess strong customer orientation and ability to adapt/respond to different types of characters

You have excellent verbal and written communication skills

You know how to prioritize, and manage time effectively and are used to fast-paced environments

You hold a high school diploma

You are proficient with basic computer applications, such as Microsoft Windows and Google suite

Why you should join Scalapay

A compensation package based on skills and experience

International environment with significant challenges to be met every day

Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences

Personalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!

Our Hiring Process

An initial chat with our Talent team

An interview with the Hiring Manager to deep dive into your experiences and better understand your motivation

A meet the team with colleagues from the departments you’ll interact with

A final chat with Simone, our CEO

Want to learn more? Don't hesitate to explore our Careers website, our Linked In and Glassdoor pages.

Pro tip: send your CV in English

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

We believe in the power of diversity:
Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

#J-18808-Ljbffr