Junior Customer Success Manager

Location: Via Milano

The role
We are now seeking a highly motivated Junior Customer Success Manager to join us in Milan. You will operate at the intersection of customer success and early-stage sales activities. The role involves supporting customer adoption while proactively engaging potential new customers through outbound initiatives.
Responsibilities:

Support customer onboarding and adoption in complex, technical environments, working alongside Solution Architects and Engineers.
Act as a first point of contact for customers on product usage, basic technical questions, and best practices.
Monitor customer usage, engagement, and health metrics to proactively identify risks and opportunities.
Conduct outreach activities (via structured sequences with emails, cold calls, linkedin messages) to engage potential new customers and support pipeline generation.
Qualify inbound and outbound leads, understanding customer needs and technical context.
Participate in discovery calls and demo sessions.
Align the BU manager and the Sales manager in periodic pipeline check-ins.
Ensure a smooth handover between Sales, Pre-Sales, and Customer Success phases.
Collect and share customer feedback with Product and Engineering teams to drive continuous improvement.
Maintain accurate customer and prospect information in the CRM system.
Support reporting on customer success and commercial metrics (e.g. adoption, satisfaction, retention, early pipeline indicators).

1–2 years of experience within a B2B software or technology-driven environment.
Degree in a related field.
Strong passion for technology.
Comfortable with outbound activities such as emails and calls.
Familiarity with CRM tools (e.g. Hub Spot or similar) is a plus.
Fluency in English.

We offer
🌟 A competitive total-reward package
We offer a four-dimension package:
Compensation (fixed and variable) + Benefits + Growth opportunities + an inspiring Culture.
💻 Hybrid Workplace
We adopt a hybrid work scheme to support work-life balance, with an approach that combines 45% of the time working in the office and 55% working with flexibility.🌈 DE&I
As stated in our Manifesto we reject any form of discrimination and we strive every day to embrace diversity and to guarantee inclusion.
🌿 L&D and perks

Training path and access to Mia-Platform hub with a variety of training courses.
Team building and many surprising events.
Corporate benefits platform with significant discounts on the purchase of different types of services (gyms, travel, technology, etc.).

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